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PATRON SERVICES ASSOCIATE
The Patron Services Associate is a pivotal member of the Mosaic team. The incumbent will be the friendly face of Mosaic patron services, and learn the daily operations of ticket sales and box office.
Job Type: Part-time
Daily tasks include, but are not limited to:
Establish and Oversee Group Sales relationships
Process Ticket and Subscription Orders
Assist with Ticket and Subscription Exchange and Redemption
Assist with Patron Communications via phone, and email
Outbound calling for subscription renewals
Assist during opening night, weekday matinees, and other special events
Staff the subscriptions table during performances
Compile Season “cheat sheets”
De-duplicate the CMS database
Process 3rd party tickets
Give the Curtain Speech as needed
Proof website for errors/ omissions
Usher During Performances as needed
Must be friendly and flexible with a sense of humor. At least one year customer service experience required. Box Office/Ticketing and group sale experience a plus.
Mosaic Theater Company of DC is an equal opportunity employer and welcomes applicants who understand and embrace the Mosaic’s mission to make transformational and socially-relevant art. Mosaic Theater is committed to providing a safe environment for all its employees free from discrimination on any ground and from harassment of any kind. We believe that corporations’ bad behavior disproportionately hurts the most marginalized people in society — including people of color, people from working class backgrounds, women, and LGBTQ people. We believe that these communities must be centered in the work we do. Hence, we encourage and welcome applications from people with these identities or who are members of other marginalized communities.
To apply please submit both a cover letter and resume to email@example.com.
The Mosaic Theater Company of DC AIR Program offers professional development opportunities to emerging theater professionals by providing Apprenticeships, Internships, and Resident Fellowships
Grounded in the principles of I.D.E.A (inclusion, diversity, equity, and access), Mosaic Theater Company of DC is pleased to launch an exciting new opportunity for burgeoning theatre artists and arts administrators who are in college, graduate school, or are recent graduates. Apprenticeships with Mosaic provide on-the- job training for early-career theatre artists and arts administrators at DC’s hottest new theater, named by the Washington Post as a “Best of 2017” pick.
Participants will have the chance to learn best practices within the field by working alongside highly skilled artists, administrators, and designers at a Helen Hayes Award-winning theater. All Apprenticeships, Internships, and Resident Fellowships are offered on a competitive basis. Applications for the AIR program are considered on a rolling basis, but for best consideration please submit applications for the Fall term in March, the Spring term in September, and the Summer term in April.
To apply and learn more, click HERE