Box Office/Patron Services Assistant

Committed to inclusion, diversity, equity, and access throughout the organization and in all aspects of its programming, Mosaic Theater Company of DC seeks a Manager of Institutional Giving to build on the Company’s first four remarkably successful years and join a team of fundraising professionals taking Mosaic to the next level as outlined in our Strategic Plan.

 

Mosaic will celebrate its 5th Season in 2019-2020 with a $3.3M budget powered by a “dream” production grant from The Roy Cockrum Foundation, bolstered by support from the National Endowment for the Arts, the Shubert Foundation, the DC Commission on the Arts and Humanities, and many more dedicated funders.

Mosaic was founded in December 2014 on the principle of uplifting a multiplicity of viewpoints in order to foster the awareness and empathy that lead to positive social change. Mosaic has played to more than 150,000 ticket holders since our first production in Fall 2015 and has received three Helen Hayes awards, including the John Aniello Award for Outstanding Emerging Theatre Company. The organization is led by Founding Artistic Director Ari Roth, Managing Director/Producer Serge Seiden, Associate Artistic Director Victoria Murray Baatin; the Board Chair is William Tompkins. Mosaic has an engaged and diverse 30-member Board of Directors and staff of 15 full-time and additional part-time employees.

 

Mosaic is a Resident Arts Partner at the Atlas Performing Arts Center on the vibrant H Street NE corridor of Washington, DC. We complement our productions with comprehensive engagement through free pre- and post-show programming, an annual intercultural festival, like our “Voices From a Changing Middle East” series, and educational initiatives, including our touring Mosaic on the Move and Weekday Matinees for students and seniors. We strive to foster a culture of listening and welcoming, embracing complexity and a multi-focal perspective.  Mosaic produces intercultural, provocative plays, fosters new work by women and people of color, and lifts up underrepresented voices from the Middle East.   

 

DESCRIPTION:

The Box Office/Patron Services Assistant is a part time position. Hours vary when we are running shows or not, 30 hours max. Evening and weekend hours required.

RESPONSIBILITIES:

  • Provide outstanding customer service to subscribers, groups, single ticket purchasers, and other Mosaic stakeholders

  • Follow up phone calls and email as delegated by Patron Services Manager

  • Staff subscriptions table during performances

  • Database management

  • General subscription and ticket processing using Patron Manager software

  • Assist with outbound call campaigns

  • Help out during Opening Nights and Weekday Matinees

  • Attend weekly marketing meeting

Mosaic Theater Company of DC is an equal opportunity employer and welcomes applicants who understand and embrace the Mosaic’s mission to make transformational and socially-relevant art.  Mosaic Theater is committed to providing a safe environment for all its employees free from discrimination on any ground and from harassment of any kind. We highly encourage people of color and LGBTQ+ individuals to apply.

COMPENSATION

  • $14/hour

  • Health Insurance negotiable

The application deadline is August 31, 2019. To apply, please send a cover letter and resume to Lina Khawaldah, Company Manager, at lina@mosaictheater.org. Incomplete applications will not be considered.

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BOX OFFICE

Atlas Performing Arts Center

1333 H Street NE

Washington, DC 20002

boxoffice@atlasarts.org

202-399-7993 ext 2

 HOURS

Monday-Friday, 11 AM to 2 PM; 3 PM to 6 PM

In person: 2 hours prior to show on show days

Box office does NOT take calls two hours prior to a show's curtain, but will return all voice messages left during that time.

Will Call opens one hour prior to curtain.

Patrons who arrive late will be seated at the discretion of management.